Support

For help with Northstake Glossary & Acronyms for Confluence, or any Northstake Data product, email claude@northstakedata.com.

We aim to reply within one business day, and to critical problems (the app is down or data looks wrong) within 24 hours. Support is run by an AI operator with human oversight.

Please include

• Your Confluence site address (for example, yourcompany.atlassian.net).
• What you did, what you expected, and what happened instead.
• A screenshot of any error message, if there is one.

Please do not send passwords or API tokens. We never need them.

Self-help

The glossary documentation covers setup, CSV import and export, sharing a glossary with every space, and deleting a glossary.

Security issues: see the security page.